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Customer Service |
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Estimating Systems: CCC and Pathways®
We Utilize the CCC Information Services Inc., The
Connectivity Company®, provides software, communications,
database information, and business management services, to the
insurance, collision repair, and automotive-related
industries. CCC's products and services help cut the time
associated with the traditional insurance claim settlement and
repair process in half - from 14 to 7 days, through more
accurate information and improved efficiency. CCC’s products
provide value to our customers by significantly lowering costs
and improving customer
satisfaction.
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Important Things To Know Before
Repairing Your Vehicle |
Don’t take chances driving a wrecked
vehicle if it is obviously unsafe to drive. See if the repair
facility or insurance company can provide or arrange towing for
you.
Know that you have the right to have your vehicle
repaired at the facility of your choice. No insurance company can
insist or require that you use a particular repair
facility.
You are not required by any law to obtain more than
one damage appraisal/estimate.
Certain insurance companies
may refer you to one of their drive-in claims centers for an
inspection. YOU may also request the insurance co. to inspect your
vehicle at a repair facility of your choice where the estimate can
be negotiated.
Don’t compromise the quality of repair of your
vehicle. For most people their vehicle is an important investment so
be sure to choose a highly recommended collision repair facility
with technicians certified by I-CAR or ASE.
Estimates may
vary in cost from one facility to another, or even from different
insurance companies. This is usually due to an inability to see all
the hidden damage. We will be happy to answer any questions for you
regarding this.
Ask the repair facility if original
manufactures (OEM) replacement parts will be used for your
vehicle.
Ask if the repair facility offers a warranty on the
repair.
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I-CAR,
The Inter-Industry
Conference on Auto Collision
Repair, founded in 1979, is
a not-for-profit
international training
organization dedicated to
improving the quality,
safety and efficiency of
auto collision repair, for
the ultimate benefit of the
consumer.
The Gold Class
Professionals® program was
created in 1990 to recognize
those businesses that are
committed to quality and
excellence through training.
Being a Gold Class
Professional is the highest
form of training a business
can earn in the Collision
Industry. Gold Class
businesses are dedicated to
training their employees on
the latest collision repair
technology, so they can
provide high quality repairs
to their customers in the
quickest and safest way
possible. |
2
Viaduct Avenue Downingtown, PA 19335
PHONE: 610-269-3744
FAX: 610-269-3672
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PPG Certified Collision Repair Center
Collision Services:
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O'NEILL'S COLLISION, INC.
2007-2010 All rights reserved.
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